Fabio Marques

THE EXCELLENCE EXPERT

Inspirational Speaker & 
Business Excellence Advisor

Educating and Empowering Audiences around the World

(in English, Spanish and Portuguese)

since 1996

ROI Guaranteed
  • 16,000+ hours on stage
  • 3,500+ presentations
  • 200+ organizations served
  • 20+ years of public speaking
  • 35+ years experience
THE JOURNEY

The journey of a Professional Speaker with practical content, entrepreneurial spirit and lots of valuable experience in the corporate market!

1970: On August 6, Fabio Marques was born.

1981: Fabio Marques started his professional career at age 11, painting t-shirts and sneakers for school friends.

1985: At the age of 15, Fabio was a parcel deliverer for a small video store in the center region of the city of Sao Paulo.

1987: At age 17, he was approved for his first internship in a multinational company, SIEMENS, as a Technician in Electrotechnology. Afterwards, he became a Sales Technician for electrical parts and devices.

1990: Before completing 20 years old, Fabio was approved as Customer Service Representative at IBM.

1991: Fabio got approved for the position of Technical Advisor for Medical Equipment for the also multinational Alcon Surgical International, a company of Nestlé at that time.

1993: Fabio was promoted to the position of National Manager of Medical Services and Technology, leading a team of engineers and responsible for business in the whole Brazilian territory, attending the demanding medical class. The organization under his command was recognized by the international board as the best in Latin America and ranked among the Top 5 in the world (more than 100 countries considered). The evaluation criteria involved customer satisfaction, sales volume, profitability and market share.

1996: At the age of 26, Fabio Marques began his work as a consultant, coach and professional speaker. That same year, Fabio was considered one of the top experts in Strategic Management of Service Excellence and became the master licensee for the American Service Quality Institute in Brazil.

1997: Fabio delivered his first international lecture as a professional speaker, at a major world congress held in Boston, USA, by the Association for Services Management International, launching his concept of HEART SHARE Marketing , based on Service Excellence as a strategic business differentiator.

1998: Fabio wrote and published his first book, The Practical Guide for Total Quality Services. A large corporation ordered thousands of copies and hired Fabio to present a TV show about it, broadcasted all over Brazil.

1999: At the age of 29, Fabio became a guest professor for MBA programs for top Executive Education Institutions in Brazil, delivering inspirational keynotes, and classes on Management, Negotiation, Customer Service Strategies, and Best Practices on Business Presentations.

Since then, Fabio Marques has been gaining prominence and international recognition in the areas of Client-Centric Management, Leadership-Coaching, Entrepreneurship, Motivation, Communication, Marketing, Business Development, Sales and Customer Service!

THE INSTITUTE FOR EXCELLENCE IN SERVICES

In 2012, Fabio Marques created the Institute for Excellence in Services of Brazil, dedicated to help companies to implement the customer-centric culture and improve the quality of sales and customer service. 

Since then, Fabio has intensified his efforts to provided speakers, trainers and consultants with train-the-trainer programs, mentoring and coaching services, to help them master the art of Sales and Customer Service Excellence. 

THE INTERNATIONAL EXCELLENCE SOCIETY

In 2017, Fabio Marques created the International Excellence Society, a network of Experts in the areas of Leadership, Management, Business Development, Marketing Strategy, Sales, Customer Service, Career Evolution, Team Building, Cultural Transformation, Talent Acquisition, Learning and Development. 

The mission is to help individuals to achieve Personal, Professional and Entrepreneurial Excellence, and to help companies to earn the IES 2020 Certification of Excellence, the award meant to recognize organizations that implement and maintain a structured program of education and training on the behavioral principles, methods and management strategies of Excellence in Services and Client Centric Culture.

INTERNATIONAL RECOGNITION

With almost 4 decades of professional experience, 24 years as a Business Consultant, Executive Coach, and Inspirational Speaker, with 16,000+ hours on stage, better than 3,500 lectures and training workshops delivered in several countries (Brazil, Argentina, Paraguay, Chile, Colombia, Guatemala, Mexico, USA, UK, Hungary, Japan, Australia…), more than 200 corporate clients in various market segments (Chemicals, Pharmaceuticals, Technology, Finance, Commerce, Services, Education …), hundreds of thousands of people impacted directly in live events and millions over the internet, Fabio Marques earned international recognition and entered the prestigious Bristol Who’s Who * list.
* Bristol Who’s Who is a New York-based international premium registration forum dedicated to bringing together and honoring top-notch professionals, executives and leaders from organizations, ventures and associations from around the world who have reached the top of their careers.
In 2017, Fabio Marques was approved as a professional speaker and member of the National Speakers Association (NSA) and the Global Speakers Association (GSA).
In 2019, he got approved and authorized to work in the United States under the special visa of Extraordinary Ability in business consulting and professional speaking.

ACADEMIC STUDIES

Fabio's academic background includes Electrical Engineering, Business Administration, and Marketing, specializing mainly on Leadership, Business Development, Sales and Customer Experience.

He has been also deeply engaged in ethical studies about Behavioral Psychology, Neuroscience and NLP (Neurolinguistic Programming) for more than 30 years.

RECOVERY

Fabio loves sports, and this love was intensified after he recovered from 2 major car accidents (1988 and 1990) when he injured his spine in several places. 

He practices martial arts, owns a black belt degree and has 2 gold, 2 silver and 1 bronze Panamerican medals by American Taekwondo Association for Songahm Taekwondo.

Surf, soccer and basketball are also among the things he loves to do.

OTHER TALENTS

Fabio Marques is also a songwriter, singer and leader of the Band MotivaMusic, performing Motivational Music at corporate events. Besides singing and dancing, Fabio likes to play the drums, the guitar and the piano.
Companies like Apple, Audi, Merck, Microsoft, Motorola, Dow, DuPont, Citibank, Cisco, JLL, Oracle, Puratos, Red Bull, Schneider Electric, Siemens, and many others of same caliber, have trusted Fabio to inspire and develop their teams around the world. 

We are not here just to make money. 
We are here to make a difference!

Business Advisory

for Small Business Owners

Sometimes - when you are running your business - you need someone you can really talk to, and share your challenges and doubts about what decisions to make, which paths to take your organization, so you can take your small business to the next level, and grow!

Business Consulting

for Medium and Large Companies

When you need to find, attract, train, develop and retain the best talent to help your business become more efficient and more profitable every day. When you need effective resources and tools to implement a Customer Experience Strategy, from Marketing to Sales to Customer Service! 

Executive Coaching

for individuals and groups 

Executives do not know everything. And cannot solve everything on their own all the time. Sometimes they need help to develop better leadership and team building skills, negotiation skills, business presentation skills, how to conduct critical conversations and so on. 

Strategic Keynotes

The Key to Successful Events

A Strategic Keynote has to offer a perfect combination of motivation and knowledge to set the tone to a powerful and successful event. We have done this for decades and we know how to guarantee a strong message to your audience.

Inspirational Speeches

Enduring Motivation and Action

Our inspirational speeches have helped hundreds of organizations and millions of people to overcome obstacles, look adversity in the face and get into action to solve problems and find new opportunities to achieve Excellence!

Training Workshops

Total Transformation in Days

We develop specific in-company training projects, where all those involved are impacted and encouraged to put the concept of excellence into practice, enhancing Leadership effectiveness, increasing Sales Volume and Profitability.

Services Tailor-Made for you:

  • Sole Entrepreneurs
  • Executives
  • Small Businesses
  • Medium Companies
  • Large Corporations

Solutions customized by industry:

  • Health Care
  • Chemical & Pharmaceutical
  • IT & High Tech Solutions
  • Banks & ​Financial Institutions
  • ​Education
  • ​Agribusiness
  • ​Food & Beverages
  • ​Retail
  • ​Professional Services
  • ​Real State
  • ​Hospitality
  • ​Automotive
  • ​Car Dealers
  • ​Aviation

How would your customers rate your services right now?

How well is your team trained (and inspired) to Sell Better and to Serve Exceptionally?

Grow Beyond Expectations

Yes, all of our clients have increased their profits. 
Some have doubled or tripled their revenues consistently. 

But we like to go beyond that and help our clients to improve the organizational environment, productivity and quality of life.
"Dear Fabio, 

On behalf of our president Evan Piper and the North Miami Beach Chamber of Commerce, we want to say thank you for your participation as our 2/20/20 Keynote speaker for NMB Chamber. The feedback has been incredible!  Everyone was mesmerized and loved your presentation, engaging style, and incredibly valuable content. No one wanted to leave! They were glued to your every word. Thank you, thank you, thank you! We appreciate your time, talent and desire to share your gifts with the NMB Chamber family. We also look forward to seeing you again and potentially doing a continuing ed series."

Leslie Loewenthal 
Executive Director
North Miami Beach Chamber of Commerce 

The Excellence Mindset

"If there is something that is not the way we would like it to be, we must look for new ways to make it better.

Even when something is working well, there must be a better way to achieve greater results!

Always look for ways to improve yourself and the situations around you."

Fabio Marques
Inspirational
Keynotes
Our inspirational speeches and keynotes are accurate surgical interventions in people’s hearts and minds, fruits from profound study, careful planning and dedicated preparation. 

We use behavioral psychology, neuroscience techniques, andragogy (adult learning), ethical neuro-linguistic programming and the most advanced presentation and oratory techniques to engage audiences, facilitate learning retention, elicit thoughtful reflections, decisions, and effective actions that can produce concrete and lasting results in personal and professional areas. 
 
Our speeches can be held from 30 up to 120 minutes!
Strategic
Workshops
In our education and training programs, we use the methodology of VIP Workshops (Vivid, Interactive and Personalized) fully aligned with the needs of each group!
 
We develop specific in-company training projects, where all those involved are impacted and encouraged to put the concept of excellence into practice, enhancing Leadership effectiveness, increasing Sales Volume and Profitability, Improving Customer Service and achieving high levels of productivity! 
 
Our Seminars and VIP Workshops can be delivered in immersions of 8, 16 or 24 hours, according to your need!

How much more could your organization sell if your team knew how to:

  • Deliver Exceptional Customer Service to your Customers
  • Deal with complaints and angry customers productively 
  • Overcome every objection your prospects might have

10%
20%
30%

How much 
would that be 
in USD?


$ _____________

The Habit of Excellence

"Every time we attempt to do something great, we become greater.

The type of human being you will become depends on the type of things you want to do with your life."

Fabio Marques

BEST-SELLING PROGRAMS

for Keynotes, Seminars and Workshops

The Easy and Unforgettable Formula to Exercise the 5 Forces of Excellence!

An objective summary of the 5 things that everyone should know to be successful at work. And an easy way to remember these things in everyday life! The result of 30 years studying the Science of Success.

Advanced Consultative Selling Techniques to Accelerate Business Development!

How to ethically sell value to your customers, helping them to perceive your products and services as the right solution for them, building strong relationships and more profitable business partnerships.

The Best Business Presentation Practices!

Effective Business Presentations Techniques for Senior Leaders, Marketing Managers and Sales Professionals (Key Account Managers, Account Executives, Relationship Managers) on how to sell ideas, products and services, present results/projects with high impact and compelling communication.

The Complete Guide for Successful Business Relationships!

How to streamline the relationship with all your stakeholders in a daily basis and better influence their decisions, perception and feedback, focusing on getting great results! How to deal with demanding and sometimes unreasonable people. How to prepare for each interaction using the PRIMO® Methodology. Words and language to be avoided when dealing with stakeholders.

How Effective Leaders Coach their Teams to Achieve and Keep High Performance!

What leaders must know and practice to build strong and empowered teams, totally focused on the customer and able to reach and maintain high performance, even through tough times.

How to Develop a Customer Centric Culture that Drives Solid Results!

The importance of having the customer as the center of every strategy, every decision and every action of any business in order to really add value to customers’ experience and achieve true loyalty, building solid market share. How to implement a Customer Centric Culture, transforming leaders into Customer Centric Coaches and engaging everyone in the mission of achieving Excellence!

The Ultimate Strategy to Build Profitable Customer Loyalty!

Long Term Business Success through Service Excellence. The Power of Emotional Marketing to build Real Customer Loyalty and Free "Word of Mouth" Advertisement. 
How to truly deliver outstanding services to your customers, making them “fall in love” with you and become your business partners, for life.
When You Need Someone to Make a Difference!
When You Need Return on Investment!
Expertise
Experience
Excellence
Satisfaction 
& Results 
Guaranteed

NO MORE BARRIERS

Inspiration & Knowledge Anywhere!

Great Energy, Specialized Communication Techniques, and Rich Content, in Online Presentations Customized to Your Teams, producing results while reducing costs!

PIB SELLING

Powerful Insights for Business 
Development and Sales Acceleration!

FREE VIDEO TRAINING
(will change your life)
"Vision is key to achieve your goals.  
Action is the engine!"
Fabio Marques
Testimonials

Get in contact and we will find the best way to help you achieve the results you need.

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