THE PROVEN STRATEGY:
building skills and confidence to achieve top performance consistently
With our proven system, we can help you retain customers, build market share and improve worker performance.
Our programs will empower your employees, increase productivity, and improve Customer Satisfaction.
An objective 90min summary of the 5 things that everyone should know to be successful at work. And an easy way to remember these things! The result of 38 years studying the Science of Success, creating the correct mindset to achieve and sustain Excellence.
The importance of having the customer as the center of every strategy, every decision and every action of any business in order to really add value to customers’ experience and achieve true loyalty, building solid market share.
This 90min presentation shows how to implement a Customer Centric Culture, engaging everyone in the mission of achieving Excellence and creating the best possible customer experience!
How to streamline the relationship with all your stakeholders in a daily basis and better influence their decisions, perception and feedback, focusing on getting great results!
How to deal with demanding and sometimes unreasonable people. How to prepare for each interaction using the PRIMO® Methodology. Words and language to be avoided when dealing with stakeholders. Intensive 8 hours program.
This immersive 8 hours program sets a new standard of Excellence for salespeople, helping them to become much more connected to their clients' true interests and needs, showing how to ethically influence and persuade, and how to add real value to every conversation (face to face or virtual), increasing sales and profits while improving the experience for everyone.
Immersive 16 hours hands-on program on Effective Public Speaking and Business Presentations Techniques for Senior Leaders, Marketing Managers and Sales Professionals (Key Account Managers, Account Executives, Relationship Managers) on how to sell ideas, products and services, present results/projects with high impact, compelling communication, and proven effectiveness.
12 sessions with the most important concepts and techniques to inspire and empower employees to improve customer service!
We can work on one topic a week, or one topic a month with your team, face to face, or virtually.
DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.
FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees.
FEELINGS is conducted virtually, or on-site, where your employees work (saving you time and money) in 3 sessions spaced one week apart. Each session is 2-4 hours long.
A follow-up session is conducted 30-60 days later.
The FEELINGS technology is also designed so you can implement the system at either one location or many locations simultaneously, ensuring a consistent image and message company-wide.
DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.
REMEMBER ME dramatically improves your employee’s ability to remember and easily use a customer’s name, and overcome roadblocks to remembering - significantly improving their overall customer service experience.
The REMEMBER ME program will: *Describe the reasons for remembering and using names. *Define the customer experience and how customers interpret and react to an employee who remembers them. *Briefly discuss how the brain acquires, processes, and stores information. *Recognize the important detail you should remember about your customer and your interactions with them. *Identify several techniques for remembering and using names and recognizing faces. *Show how to utilize proper name etiquette. *Understand how remembering your customers’ names can help you defuse problem situations.
DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.
Distinguish your organization from the competition in the way it handles customer complaints, with this unique interactive program (2 sessions of 4h each) that teaches employees how to 1.Diffuse irate customer encounters. 2.Overcome difficult situations with customers. 3.Develop a routine to handle problems. 4.Recover following stressful encounters.
DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.
How to take unhappy customers from hell to heaven in 60 seconds or less. The LOYAL FOR LIFE compact 4h program will help your employees develop the right attitude as well as understand and implement the techniques that are essential for service recovery. These practical tips will provide the tools employees need to make quick decisions to solve the problems - all in 60 seconds or less - that your organization created, or was perceived to have created.
DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.
Alter your employees’ mindset, eliminate barriers, and empower them to act quickly, and review restricting policies and systems. Delivered in 2 sessions, this training program gives your employees the Speed mindset and empowerment to produce quick, quality and unexpected turnaround every time.
DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.
The "Empowerment: A Way of Life" program is not a list of rules. It’s a way of life that you will enjoy! Managers, employees and the organization will benefit in so many ways when empowerment is part of your business culture. Empowerment improves employees' job performance and makes them a true asset to your organization.
DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.
MOVING UP is a 2 session program, designed to help employees improve their own feellings of self-worth and move up within their organization. It is structured to dramatically increase their belief in themselves by focusing on their own skills, talents, and abilities as well as identifying areas for improvement and further development.
DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.
The most complete compact treatment of the exceptional service philosophy and on-the-job service techniques–designed specifically for all employees, including new hires, who impact, directly or indirectly, the quality of customer service.
DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.
We help you develop the mindset and the skills you need to evolve and thrive, becoming a powerful leader and negotiator, capable of achieving much more, much faster...
We help you attract and retain the best people - with the right set of values and competencies - to support your growth, commit to high performance, and take your business to the next level.
We help you motivate and inspire your team, keep them engaged and determined to achieve Excellence in everything they do, increasing productivity and profitability consistently.
We have advanced training and development resources to implement the ultimate customer-centric culture that has the power to position your organization as the best in your market!
The most effective leadership program to teach managers how to stablish team purpose and direction, coach team members to improve performance, empower team members to realize team and individual potencial, and build teamwork to pool resources and synergize, aiming to create a better customer experience and improve bottom-line results.
You can count on our excellence consultants to facilitate this interactive 16h workshop, or you can get your staff certified to do that.
A successful manager creates an environment where employees, from the highest performers to those struggling to achieve, understand that YOU are there to serve them—to put them first—and bring out the best in them.
This valuable program is designed to help you because your role as coach is crucial and delicate—to set expectations for performance, yet help each individual employee to nurture growth, development and achievement. The training and techniques outlined in this program will help you and your entire organization succeed in the face of any obstacle.
DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.
300+ of the most demanding multinational organizations have approved our work.
We love what we do and it shows in our work, and in the results we deliver to our clients.
We work very hard to reach at least 200% ROI (Return on Investment) for our clients, and won't stop until we do.
Empowering Leaders, Sales & Service Teams since 1996
MOTIVATION | STRATEGY | TRAINING
