The Art of Increasing Profits while Improving the Customer Experience
Dave Bricker
Business Storytelling Expert
GET MORE CLARITY ABOUT:
1. How a true leader act as a coach for the team.
2. How to build competence within the team, faster.
3. When it is time to delegate, without regret.
4. How to deal with the Human Layers, offering corrective feedback without damaging relationships.
5. How to reinforce customer centricity and excellence as driving forces to add value to the business.
speaking, training, consulting, coaching and mentoring:
We offer coaching services that help executives on Leadership, Critical Conversations, Managing Conflicts, Negotiation and Presentation Skills, so that they can have legitimate influence power over their teams, peers, business partners, clients, and even their bosses. And our keynote speeches and strategic training programs help executives to inspire and empower their teams to maximum performance.
We offer Business Advisory and coaching services that help business owners to make better decisions about Marketing, Management, Sales, Customer Service, Talent Recruitment and Retention, and Business Development. We help with Business Presentations to clients and investors. And we help you find the best training resources to put your teams on the right track to grow a profitable business consistently.
We offer mentoring and training services that help professional speakers and trainers to discover, package and communicate their unique combination of experience and expertise, so that they can be more successful building their careers while adding extraordinary value to their clients. Online resources and live online sessions make all the difference, saving you time and money in your development journey.
200+ of the most demanding multinational organizations have approved our work.
We love what we do and it shows in our work, and in the results we deliver to our clients.
We work very hard to reach at least 200% ROI (Return on Investment) for our clients, and won't stop until we do.
16,000+ hours on stage, empowering audiences in 20 countries, helping hundreds of companies (small, medium, and large) to double, triple, and even 10X their Sales while improving Customer Satisfaction.
MOTIVATION | LEADERSHIP | SALES | CUSTOMER SERVICE | PRESENTING WITH IMPACT
Certified Professional Member:
Strategic Business Partner:
Fabio Marques is the Excellence Expert on Sales & Service Strategic Management, known for helping his Clients to double, triple, and even 10x their Sales while improving Customer Satisfaction.
Trilingual International Executive Coach, Business Advisor, Keynote Speaker and Trainer since 1996, Fabio Marques has delivered more than 3500 live presentations, serving hundreds of organizations - small, medium and large (Fortune 500).
After reaching the top of his career in Brazil, he got approved and authorized to work in the United States under the special visa of Extraordinary Ability in business consulting and public speaking.
He offers a practical and intuitive approach, with ideas and concepts that are easy to implement.
Certified Professional Member of the National Speakers Association (NSA) and the Global Speakers Federation (GSF).
Companies like Apple, Audi, BASF, Merck, Microsoft, Motorola, Dow, DuPont, Citibank, Cisco, JLL, Oracle, Puratos, Red Bull, Schneider Electric, Siemens, and many others of same caliber, have trusted Fabio to inspire and develop their teams in Brazil, Argentina, Paraguay, Chile, Colombia, Guatemala, Mexico, United States, UK, Hungary, Japan, Australia, and other locations.
His academic background includes Electrical Engineering and Business Administration & Marketing from top universities in Brazil, and specialization in Strategic Management of Customer Service from the University of California (Berkeley Extension).
As a guest professor for top MBA programs, he has delivered classes on Leadership, Service Excellence, Consultative Selling, Assertive Negotiation, Change Management, Coaching, Reverse Coaching, and Best Business Presentation Practices.
In partnership with the Service Quality Institute, Fabio offers a complete plan to implement and consolidate the culture of Service Excellence and Customer Focus that organizations need to thrive continuously, even in times of crisis.
Even If The Economy is Challenging
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1970: On August 6, Fabio Marques was born.
1981: Fabio Marques started his professional career at age 11, painting t-shirts and sneakers for school friends.
1985: At the age of 15, Fabio was a parcel deliverer for a small video store in the center region of the city of Sao Paulo.
1987: At age 17, he was approved for his first internship in a multinational company, SIEMENS, as a Technician in Electrotechnology. Afterwards, he became a Sales Technician for electrical parts and devices.
1990: Before completing 20 years old, Fabio was approved as Customer Service Representative at IBM.
1991: Fabio got approved for the position of Technical Advisor for Medical Equipment for the also multinational Alcon Surgical International, a company of Nestlé at that time.
1993: Fabio was promoted to the position of National Manager of Medical Services and Technology, leading a team of engineers and responsible for business in the whole Brazilian territory, attending the demanding medical class. The organization under his command was recognized by the international board as the best in Latin America and ranked among the Top 5 in the world (more than 100 countries considered). The evaluation criteria involved customer satisfaction, sales volume, profitability and market share.
1996: At the age of 26, Fabio Marques began his work as a consultant, coach and professional speaker. That same year, Fabio was considered one of the top experts in Strategic Management of Service Excellence and became the master licensee for the American Service Quality Institute in Brazil.
1997: Fabio delivered his first international lecture as a professional speaker, at a major world congress held in Boston, USA, by the Association for Services Management International, launching his concept of HEART SHARE Marketing , based on Service Excellence as a strategic business differentiator.
1998: Fabio wrote and published his first book, The Practical Guide for Total Quality Services. A large corporation ordered thousands of copies and hired Fabio to present a TV show about it, broadcasted all over Brazil.
1999: At the age of 29, Fabio became a guest professor for MBA programs for top Executive Education Institutions in Brazil, delivering inspirational keynotes, and classes on Management, Negotiation, Customer Service Strategies, and Best Practices on Business Presentations.
Since then, Fabio Marques has been gaining prominence and international recognition in the areas of Client-Centric Management, Leadership-Coaching, Entrepreneurship, Motivation, Communication, Marketing, Business Development, Sales and Customer Service!
In 2012, Fabio Marques created the Institute for Excellence in Services of Brazil, dedicated to help companies to implement the customer-centric culture and improve the quality of sales and customer service.
Since then, Fabio has intensified his efforts to provided speakers, trainers and consultants with train-the-trainer programs, mentoring and coaching services, to help them master the art of Sales and Customer Service Excellence.
In 2017, Fabio Marques created the International Excellence Society, a network of Experts in the areas of Leadership, Management, Business Development, Marketing Strategy, Sales, Customer Service, Career Evolution, Team Building, Cultural Transformation, Talent Acquisition, Learning and Development.
The mission is to help individuals to achieve Personal, Professional and Entrepreneurial Excellence, and to help companies to earn the IES 2020 Certification of Excellence, the award meant to recognize organizations that implement and maintain a structured program of education and training on the behavioral principles, methods and management strategies of Excellence in Services and Client Centric Culture.
With almost 4 decades of professional experience, 24 years as a Business Consultant, Executive Coach, and Inspirational Speaker, with 16,000+ hours on stage, better than 3,500 lectures and training workshops delivered in several countries (Brazil, Argentina, Paraguay, Chile, Colombia, Guatemala, Mexico, USA, UK, Hungary, Japan, Australia…), more than 200 corporate clients in various market segments (Chemicals, Pharmaceuticals, Technology, Finance, Commerce, Services, Education …), hundreds of thousands of people impacted directly in live events and millions over the internet, Fabio Marques earned international recognition and entered the prestigious Bristol Who’s Who* list.
* Bristol Who’s Who is a New York-based international premium registration forum dedicated to bringing together and honoring top-notch professionals, executives and leaders from organizations, ventures and associations from around the world who have reached the top of their careers.
In 2017, Fabio Marques was approved as a professional speaker and member of the National Speakers Association (NSA) and the Global Speakers Association (GSA).
In 2019, he got approved and authorized to work in the United States under the special visa of Extraordinary Ability in business consulting and professional speaking.
Fabio's academic background includes Electrical Engineering, Business Administration, and Marketing, specializing mainly on Leadership, Business Development, Sales and Customer Experience.
He has been also deeply engaged in ethical studies about Behavioral Psychology, Neuroscience and NLP (Neurolinguistic Programming) for more than 30 years.
Fabio loves sports, and this love was intensified after he recovered from 2 major car accidents (1988 and 1990) when he injured his spine in several places.
He practices martial arts, owns a black belt degree and has 2 gold, 2 silver and 1 bronze Panamerican medals by American Taekwondo Association for Songahm Taekwondo.
Surf, soccer and basketball are also among the things he loves to do.
Fabio Marques is also a songwriter, singer and leader of the Band MotivaMusic, performing Motivational Music at corporate events since 2004. Matching inspirational words with the right songs, he offers a unique experience to everyone in the audience, making each event unforgettable!
Besides singing (like Elvis) and dancing (like Michael Jackson), Fabio likes to play the drums, the guitar and the piano (whenever the band let him :-)
When he is not performing on big stages, you can probably find him performing in karaoke parties with friends, even when nobody seems to know the lyrics for the songs. :-) And you can count on Fabio to lead the way to the dance floor and inspire others to join.
"I have had the pleasure of hearing Fabio present several times. As a presentation skills trainer and coach, I am a very discerning audience member. He passes my "test" with flying colors! Fabio does an amazing job presenting information in a dynamic and visually captivating fashion. He exhibits great passion for helping people and comes across as the kind of person you'd like to have a cup of coffee with. His sales tips have already helped me qualify my buyers and close more sales!
- Marsha Freedman
"I worked with Fabio in many projects and I recommend him to help every company to increase their results. He is an excellent professional."
- Fabio Araujo
"He shows the path. Even better, he allows you to discover it by your own means. Have been three years since I'd completed his course and I'm still learning from that. It completely changed my way to go throughout life and to face its everyday challenges. Happy, mindful, effective and rather spontaneous, Fabio Marques not only deserves the title as he is: the Man."
- Andre Del Galdio Chaves
"Fabio is one of that rare people who works for passion and you can read it between the lines of his exceptional job. He gets attention not only for the frame, but how deep he is envolved with the matter and audience. I strongly believe that way he has the results he does, people understand him and see a clear link in their jobs."
- Denise Lana Molina
Leslie Loewenthal
Executive Director
North Miami Beach
Chamber of Commerce
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