THE UNFORGETTABLE FORMULA TO ACHIEVE PROFESSIONAL EXCELLENCE

20min, 60min, 90min, or 120min delivery

BEST-SELLING MOTIVATIONAL SPEECH

An objective summary of the 5 things that everyone should know to be successful at work. And an easy way to remember these things! The result of 38 years studying the Science of Success.

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DEVELOPING A CUSTOMER CENTRIC CULTURE THAT DRIVES SOLID RESULTS

30min, 60min or 120min delivery

The importance of having the customer as the center of every strategy, every decision and every action of any business in order to really add value to customers’ experience and achieve true loyalty, building solid market share. How to implement a Customer Centric Culture, transforming leaders into Customer Centric Coaches and engaging everyone in the mission of achieving Excellence!

HEART SHARE: BUILDING TRUE CUSTOMER LOYALTY

60min or 120min delivery

Long Term Business Success through Service Excellence. The Power of Emotional Marketing to build Real Customer Loyalty and Word of Mouth Advertisement.

THE 5 PRACTICAL PRINCIPLES OF EXCELLENCE IN SERVICES

60min or 120min delivery

How to truly deliver outstanding services to your customers, making them “fall in love” with you and become your business partners, for life.

HOW EFFECTIVE LEADERS COACH THEIR TEAMS TO ACHIEVE AND KEEP HIGH PERFORMANCE

4h, 8h, 16h, or 24h delivery

What leaders must know and practice to build strong and empowered teams, totally focused on the customer and able to reach and maintain high performance, even through tough times.

THE COMPLETE MAP FOR SUCCESSFUL BUSINESS RELATIONSHIPS

4h, 8h, 16h, or 24h delivery

How to streamline the relationship with all your stakeholders in a daily basis and better influence their decisions, perception and feedback, focusing on getting great results! How to deal with demanding and sometimes unreasonable people. How to prepare for each interaction using the PRIMO® Methodology. Words and language to be avoided when dealing with stakeholders.

THE BEST PUBLIC SPEAKING AND BUSINESS PRESENTATION PRACTICES

4h, 8h, 16h, or 24h delivery

Effective Public Speaking and Business Presentations Techniques for Senior Leaders, Marketing Managers and Sales Professionals (Key Account Managers, Account Executives, Relationship Managers) on how to sell ideas, products and services, present results/projects with high impact, compelling communication, and proven effectiveness.

ADVANCED CONSULTATIVE SELLING TO ACCELERATE BUSINESS DEVELOPMENT

4h, 8h, 16h, or 24h delivery

How to ethically sell value to your customers, helping them to perceive your products and services as the right solution for them, building profitable business relationships.